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Wizard Assistant, provides a modular customizable toolkit, which can be integrated into support desks via a plugin or standalone web app. This toolkit is highly customizable for any hosting or technical environment. It empowers technical support agents to rapidly identify, analyze, troubleshoot and resolve issues.

Why

Wizard Assistant came to be due to my personal need of becoming a more efficient and less stressed out Technical Support Agent. I was tired of typing everything by hand when the commands were pretty much the same thing with slight modifications(different domain or email addresses) based on the ticket. Due to the advanced nature of these commands and queries these were not something a simple macro program can handle.

After using for months personally I shared the link to the web app with a few colleagues to see how they liked it and they all loved it. It has been evolving ever since.

After seeing the potential I decided it was time to create this as product and service for other companies and individuals looking to become more efficient and less stressed when doing repetitive complex things over and over. Currently, it is focused on cPanel/Centos which is the most popular web hosting control panel.

Do you have a prototype? We sure do. See the public live demo of the stripped down version and example here.

Benefits

  • Reduce incident resolution times
  • Increased efficiency
  • Agents can do more in less time. (Can do more support with fewer employees.)
  • Eliminate errors when doing common repetitive tasks from the command line
  • Reduce agent fatigue from repetitively typing similar commands over and over
  • Eliminate the need to memorize log file locations.
  • When integrated with helpdesk and environment can eliminate a lot of the most common support requests.

Features

  • Infinitely customizable for any OS environment.
  • Apache/Litespeed error logs and stats(Domlogs) analysis
  • Email logs analysis
  • Firewall logs analysis (Find out what caused a block & provide info to client/company prevent recurring)
  • Firewall support for CSF/APF/Firewalld. (Block/Unblock/Whitelist or open custom ports)
  • System Administration debugging and kernel/dmesg log analysis. (Rapidly identify what caused system failure)
  • WordPress CLI support for rapidly dealing with common WordPress issues.
  • Malware & hacked site incident response
  • Troubleshooting live performance issues of an account
  • Rapid analysis of past specific occurrences via atop, atopsar, sar, and other reporting tools.
  • Advanced user session login auditing and accounting. (Find who did what and when for the account)
  • DNS analysis via advanced lookup tools (integrates all of the most needed stuff in one spot)
  • RsyncRestore web app for rapidly generating restore commands for restoring sites from rsync snapshots.
  • IP lookup tools
  • MySQL advanced log analysis and troubleshooting tools